Privacy

When you book or enquire. Your name, email address and phone number. The experience and dates you are interested in, and the number of places. Anything you choose to tell us in a message or in answer to a question we ask.

When you pay. The amount, the date, and a payment reference. We do not see or store your card number, UPI ID, or bank details. Those go directly to Razorpay, who process the payment for us.

When you sign up for updates. Your email address.

When you apply to list an experience. Your name, email address, phone number, Instagram or website, a short bio, your business name and GSTIN, and everything you tell us about the experience, including photos. Confirming your email with a code creates an account with us under that address.

Before an experience. Where it is relevant to looking after you, we may ask about dietary requirements, allergies, medical conditions, fitness, or an emergency contact. You decide what to tell us. If you would rather discuss something privately than write it on a form, email or message us instead.

When you use the site. Our hosting provider records standard technical information such as IP address, browser type and the pages requested. We use this to keep the site working and secure.

We also keep our own record of how the site is used: which pages are viewed and for how long, which experiences are clicked, where a visit came from (for example Instagram, WhatsApp or a search engine), how far a form gets before it is sent or left, and errors the site runs into. This does not use cookies, and it never records what you type into a form, only which question you reached.

To count visitors without knowing who they are, we use an anonymous code that changes every day, made from your IP address and browser in a way that cannot be turned back into either. Your IP address itself is not stored. Your browser keeps a random code for the visit, which it forgets when you close the tab. We look at these records in total, to see what works and to fix what breaks, not to follow any one person.

We do not run advertising trackers on this site.

• To arrange and deliver your booking, and to contact you about it
• To take payment and issue refunds
• To look after you safely during an experience
• To answer your enquiries
• To review an application to list an experience, and to list and pay partners
• To send you updates, if you asked for them
• To understand how the site is used, and to find and fix problems
• To keep our records and meet our legal obligations

We do not sell your information, and we do not share it for anyone else’s marketing.

We use a small number of services to run Navara. Each of them only gets what it needs.

Where an experience is delivered with a partner, we share what they need to look after you on the day: usually your name, and any dietary or medical information relevant to your safety. We share it close to the date, not when you book. Partners may only use it to deliver that experience, and may not add you to their own marketing.

We may also share information where the law requires it, or to establish or defend a legal claim.

Some of these services store data outside India. We only use providers that take reasonable steps to protect it.

Bookings and payments. We keep these for eight years after the booking, because tax and company law requires us to keep financial records.

Enquiries that did not become bookings. Up to two years, in case you come back to us.

Applications to list an experience.Up to two years if we don’t go ahead. If we do, for as long as we work together, and payment records for eight years as above. Photos you send are kept privately and only published if we list the experience.

Email updates. Until you unsubscribe.

Medical, dietary and emergency contact details. We delete these within three months of the experience, unless something happened that we need a record of.

Technical site information. Kept by our hosting provider for a short period, typically under a month.

Our record of how the site is used. Twelve months, then deleted.

You can ask us to:

• Tell you what we hold about you
• Correct anything that is wrong
• Delete your information, where we are not required to keep it. We cannot delete booking and payment records before the eight years are up, but we can remove you from everything else.
• Stop emailing you updates, at any time

Email navaraearth@gmail.com and we will deal with it within 30 days. If we need to check who you are first, we will ask.

If you are not happy with how we have handled something, you can raise it with us first, and then with the Data Protection Board of India.

Your personal information can only be read by our own systems and the people who need it. Payments are handled entirely by Razorpay, so card details never reach us. We use encrypted connections throughout.

No system is perfect. If something goes wrong that affects you, we will tell you.

Our booking terms require guests to be 18 or over, unless an experience says otherwise and a parent or guardian has agreed it with us in advance. Apart from that, we do not knowingly collect information about children.

We sometimes photograph and film our experiences, and may use those images to show what we do. If you would rather not appear, tell us at any point, during the experience or afterwards, and we will respect it.

We may update this page. The date at the top tells you when it last changed. If we make a significant change, we will say so.

navaraearth@gmail.com

Navara Earth Private Limited
29, Andrahalli Main Road, Karihobanahalli, Gopal Nagar, Shivakumaraswamy Layout, Peenya, Bengaluru, Karnataka 560058