Booking terms

A booking is confirmed when we have received full payment and sent you a confirmation email with your booking reference. Until then, your place is not held.

All prices are shown in Indian Rupees and include applicable taxes unless stated otherwise on the experience page.

Payments are handled by Razorpay. We do not store your card or bank details.

If a payment fails or is interrupted, your place is not held. You are welcome to try again.

Our cancellation terms depend on how far in advance you tell us. Timing is measured from the start date of the experience.

When you cancelWhat you get back

More than 14 days before

Full refund

14 to 7 days before

50% refund

Less than 7 days before

No refund

To cancel, email us at navaraearth@gmail.com from the address you booked with. Your cancellation takes effect when we receive your email.

Transfers. If you can no longer come, you may pass your place to someone else at no cost, provided you tell us at least 7 days before the start date and the person meets any requirements listed on the experience page. This is often a better option than cancelling.

Sometimes an experience cannot run. This might be because too few people have booked, because of weather or safety conditions, or because something happens outside our control.

If we cancel, you choose between:

• a full refund of everything you have paid, or
• a place on another date, if one is available.

We will tell you as soon as we know. Where numbers are the reason, we will usually confirm or cancel at least 14 days before the start date.

We are not responsible for travel, accommodation or other costs you have arranged separately. We recommend booking flexible tickets, or travel insurance, for experiences that involve travel.

Some experiences on Navara are created and delivered by partners we work with. Where that is the case, we say so clearly on the experience page.

For these experiences:

• The partner’s cancellation policy applies, not the table above. It is shown in full on the experience page. Please read it before you book, as some partner experiences are non-refundable.
• We still handle your booking and your payment, and we remain your point of contact.
• If the partner cancels the experience, you receive a full refund regardless of their policy.

Where a refund is due, we process it to the original payment method within 7 to 10 working days of confirming it. Your bank may take a few days more to show it.

Refunds are made in Indian Rupees. We are not responsible for changes in value caused by currency conversion or your bank’s charges.

Experiences happen outdoors and in real places, so plans sometimes shift. We may make reasonable changes to an itinerary, activity or schedule because of weather, safety, local conditions or the needs of the group. We will tell you where we can.

If we make a significant change before the experience begins, such as changing the destination, the dates, the accommodation type, or removing a headline activity, you may cancel for a full refund.

Please tell us what we need to know. When you book, tell us about any medical condition, injury, allergy, dietary requirement or accessibility need that could affect your participation or our ability to look after you. Some experiences involve physical activity, and we need to know in advance.

Permits and documents are yours to arrange. Some destinations require permits, and some experiences require you to arrange your own travel. Anything you need to obtain will be listed on the experience page. We will help where we can, but getting them is your responsibility.

Outdoor activity carries risk. Our experiences take place in nature, and may involve walking on uneven ground, water, remote locations, or activities with an element of physical risk. We take safety seriously and work with people who know what they are doing, but risk cannot be removed entirely. You take part voluntarily and are responsible for making a sensible judgement about your own fitness and health.

For experiences involving activities such as rafting, kayaking, trekking or similar, we may ask you to sign a separate acknowledgement before you take part. The details will be on the experience page.

Alcohol, drugs and behaviour. Illegal substances are not permitted. We may ask anyone to leave an experience whose behaviour puts others at risk, causes harm, or makes the experience unpleasant for the group, without a refund.

Respect the place and the people. Many of our experiences happen in homes, on private land, and in communities that have invited us in. Please treat them with care.

Age. Guests must be 18 or over unless an experience says otherwise. Under-18s must be accompanied by a parent or guardian and agreed with us in advance.

Please look after your own things. We are not responsible for loss or damage to personal belongings during an experience, except where it is caused by our negligence.

We sometimes photograph or film our experiences, and may use those images to show what we do. If you would rather not appear, tell us at any point and we will respect it, both during the experience and afterwards.

We will deliver your experience with reasonable care and skill, and as described on the experience page.

We are not responsible for things outside our reasonable control, including weather, natural events, transport disruption, strikes, government restrictions, or the acts of third parties.

Except where the law says otherwise, our total responsibility to you for any booking is limited to the amount you paid for it.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, or for anything else that cannot be limited by law.

We collect your name, contact details and anything you tell us about your requirements, so that we can arrange your booking and look after you during the experience. Our Privacy Policy explains what we collect and what we do with it.

If something is wrong, tell us as soon as you can, ideally while the experience is still happening so that we have a chance to put it right. Email navaraearth@gmail.com and we will respond.

We may update these terms. The version that applies to your booking is the one published when you booked, and we keep a record of it with your booking.

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute.